FAQs

Frequently Asked Questions

 
Q: Do you do custom commissions? 
We no longer offer hand-painted purses, but if you are looking for something for an editorial or special event please Email us at hello.panachebklyn@gmail.com with the subject line "Commission" and let us know a bit about what you're looking to do and we can start that process for you! 

Q: Why are the majority of your drops pre-orders?
Our pieces are crafted in small, intentional batches, just like a chef preparing a tasting menu, not a buffet. Pre-orders ensure each item is made with care, reduce waste, and guarantee you receive a piece as fresh as handmade pasta.

Q: Why are there no returns or exchanges?
For hygiene, quality, and sustainability reasons, all sales are final. As a small, growing business, we also don’t yet have the infrastructure to process returns the way larger brands do, but it’s something we look forward to building as we scale. But of course if something arrives damaged please reach out at hello.panachebklyn@gmail.com

Q: Are your items Gluten-free?
10000% but we suggest you don't nibble on them ;)